Privacy Policy

1. Information We Collect

vvjil collects various types of information to provide, maintain, and improve our Services, ensure account security, comply with legal obligations, and deliver a personalized gaming experience. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register for a vvjil account or use our Services, you voluntarily provide personal information including but not limited to:

• Account Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and username;
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and selfie photographs for Know Your Customer (KYC) compliance;
• Financial Information: Payment method details including GCash account numbers, Maya account information, bank account details, cryptocurrency wallet addresses, and transaction history;
• Communication Data: Messages, emails, chat transcripts, and other communications you send to vvjil Customer Support or through our platform;
• Preferences and Settings: Gaming preferences, deposit limits, responsible gaming settings, notification preferences, and language selections.

1.2 Information Automatically Collected

When you access vvjil Services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information;
• Usage Data: Pages visited, features used, games played, time spent on platform, clickstream data, search queries, and interaction with promotional materials;
• Location Information: IP address, geolocation data (with your consent), and timezone information to verify your physical location and comply with jurisdictional restrictions;
• Transaction Data: Deposit amounts, withdrawal requests, bet history, win/loss records, bonus claims, and account balance changes;
• Cookies and Tracking Data: Session cookies, persistent cookies, authentication tokens, and analytics identifiers used to maintain your login session and improve user experience.

1.3 Information from Third-Party Sources

vvjil may receive information about you from third-party sources to verify your identity, prevent fraud, and enhance our Services:

• Payment processors (GCash, Maya, banking institutions) confirming transaction authenticity;
• Identity verification services validating your government-issued documents;
• Fraud detection agencies providing risk assessment data;
• Public databases and records for regulatory compliance purposes;
• Social media platforms if you choose to connect your account (only with your explicit permission).

2. How We Use Your Information

vvjil uses the information we collect for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Create and maintain your vvjil account;
• Process your registration and verify your identity through KYC procedures;
• Enable you to access games, place bets, and participate in gaming activities;
• Process deposits, withdrawals, and other financial transactions;
• Manage your account balance, bonuses, and VIP rewards;
• Provide customer support and respond to your inquiries;
• Communicate with you regarding your account, transactions, and Services.

2.2 Security and Fraud Prevention

• Verify your identity and prevent unauthorized account access;
• Detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Monitor for suspicious betting patterns, collusion, and bonus abuse;
• Protect the integrity of our games and ensure fair play;
• Enforce our Terms and Conditions and other policies;
• Comply with anti-money laundering (AML) and counter-terrorism financing regulations.

2.3 Legal and Regulatory Compliance

• Comply with Philippine gaming regulations and licensing requirements;
• Respond to legal requests, court orders, and regulatory inquiries;
• Enforce legal rights and defend against legal claims;
• Maintain records required by law for auditing and reporting purposes;
• Verify that you are of legal gambling age (21 years or older) and eligible to use our Services;
• Report suspicious transactions to relevant authorities as required by law.

2.4 Service Improvement and Personalization

• Analyze usage patterns to improve platform functionality and user experience;
• Personalize game recommendations based on your preferences;
• Conduct market research and gather feedback on our Services;
• Test new features and optimize platform performance;
• Generate aggregated, anonymized statistics for business analytics.

2.5 Marketing and Communications

• Send you promotional offers, bonuses, and tournament information (with your consent);
• Provide updates about new games, features, and platform improvements;
• Deliver targeted advertising based on your interests and gaming behavior;
• Administer loyalty programs and VIP rewards;
• Send administrative notifications about account activity, policy changes, or service interruptions.

3. How We Share Your Information

vvjil does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform and delivering Services, including:

• Payment processors (GCash, Maya, banking institutions) for transaction processing;
• Identity verification services for KYC compliance;
• Cloud hosting providers for data storage and infrastructure;
• Customer support platforms for managing inquiries;
• Marketing and analytics providers for campaign management and performance tracking;
• Game providers (JILI, Pragmatic Play, Evolution Gaming) for delivering casino games and sports betting platforms.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes for which it was shared.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulators, or courts when:

• Required by law, regulation, legal process, or governmental request;
• Necessary to comply with Philippine gaming regulations and licensing conditions;
• Responding to subpoenas, court orders, or lawful requests for information;
• Reporting suspicious transactions under anti-money laundering laws;
• Cooperating with investigations into illegal activity or policy violations.

3.3 Business Transfers

If vvjil undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in third-party promotions or connecting your account to external services.

4. Data Security

vvjil employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same security standard used by major financial institutions;
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with restricted physical access, environmental controls, and 24/7 monitoring;
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions, and all access is logged and audited;
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security risks;
• Employee Training: All vvjil employees receive mandatory training on data protection, privacy, and security best practices;
• Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate security breaches.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

5. Data Retention

vvjil retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained while your account remains active and for a reasonable period thereafter to provide Services;
• Transaction Records: Retained for a minimum of seven (7) years as required by Philippine financial regulations and anti-money laundering laws;
• Identity Verification Documents: Retained for the duration of your account relationship and for five (5) years after account closure for regulatory compliance;
• Marketing Communications Data: Retained until you withdraw consent or for three (3) years of inactivity, whichever occurs first;
• Legal and Regulatory Records: Retained for periods mandated by applicable laws, regulations, or court orders.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and destruction procedures.

6. Your Privacy Rights

Under Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with a copy of your data in a commonly used electronic format.

6.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction or update of such information. You can update most account information directly through your vvjil account settings.

6.3 Right to Erasure

You may request deletion of your personal information under certain circumstances, including when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent. However, we may be required to retain certain information to comply with legal obligations.

6.4 Right to Restrict Processing

You have the right to request restriction of processing your personal information in specific situations, such as when you contest the accuracy of the information or object to processing.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

6.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account settings.

6.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. In some cases, we may request additional information to verify your identity before processing your request.

7. Cookies and Tracking Technologies

vvjil uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, maintain your login session, and remember your preferences.

7.1 Types of Cookies We Use

7.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can configure your browser to refuse cookies, delete existing cookies, or notify you when cookies are being set. However, disabling cookies may affect your ability to use certain features of vvjil Services, including login functionality and game access.

8. Third-Party Links and Services

vvjil Services may contain links to third-party websites, applications, or services that are not owned or controlled by vvjil. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices or content of third parties. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

vvjil Services are not intended for individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If you are under 21 years of age, do not access or use vvjil Services or provide any personal information to us. If we become aware that we have collected personal information from a minor without proper verification, we will take immediate steps to delete that information and close the associated account.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers and data centers are located. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including the use of standard contractual clauses and ensuring adequate data protection measures.

11. Changes to This Privacy Policy

vvjil reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this Privacy Policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our platform.

Your continued use of vvjil Services following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Inquiry / Data Protection Request
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For complaints regarding our handling of your personal information, you may also contact the National Privacy Commission of the Philippines:

• Website: privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City, Metro Manila 1307